Job Details

Client Success Project Manager (CONSULTANCY)

ANYWHERE, United States
  • Employment Type: Direct Hire
Our client, a boutique e-discovery, digital forensic and information security service provider, is seeking a Client Success Project Manager. The Client Success Project Manager is responsible for driving the successful completion of the project lifecycle. This role has high client-facing visibility, collaborates with the sales and forensic operations and owns the organization's project deliverable from start to finish. The ideal candidate will report to the Head of Operations and will be part of a team of Digital Forensic Subject Matter Experts who use their expertise to support client matters at different stages of the legal process. As the Client Success PM, you will have experience managing client-facing projects, including budget management and will be tech-savvy with an understanding of technical terms and how computers and mobile devices work. Knowledge of digital forensics in combination with e-discovery and/or experience in litigation support is a plus. Send resumes to [email protected]

Responsibilities:
  • Owns all projects through the project lifecycle from inception to completion
  • Actively manages the project management software, ActiveCollab, to ensure that projects are set up accurately, updated accordingly, and always include a 'next step' task
  • Coordinates with internal stakeholders to successfully launch projects to ensure client goals and expectations are being met
  • Schedules and conducts project kick-off meetings with clients
  • Proactively identify issues or missing elements within projects and solve or escalate
  • Manages active projects tasks, including due dates, time estimates, and deliverables
  • Owns the project scope change process, including handling inbound requests from clients, sales, and forensic operations, and updating ActiveCollab
  • Communicates to clients and sales regarding project updates and milestones
  • Manages and conducts internal weekly project health meeting
  • Identifies and adjusts projects moving from open to stalled, and coordinates next steps with internal stakeholders
  • Proactively manages all stalled projects until they are re-opened or completed
  • Determines the need for long-term evidence and data storage within projects, and facilitate the process with sales
  • Ensures that all projects are completed and the necessary steps and documentation have been followed
  • Engages as a billable project manager for large-scale, multiple-custodial projects
  • Maintains an in-depth knowledge of services
Requirements:
  • Ability to juggle numerous tasks across multiple projects and ensure that projects are in a healthy status
  • Minimum four years experience managing client-facing projects, including budget management
  • Tech-savvy with an understanding of technical terms, and understanding of how computers and mobile devices work
  • Highly skilled in oral and written communication
  • High school diploma or equivalent
  • Ability to multitask, work under pressure, and meet required deadlines
Desired Qualifications:
  • Knowledge of digital forensics and/or e-discovery
  • Familiarity with ActiveCollab project management software
  • Experience in litigation support or professional services

Interested in this job? Get in touch.

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