Job Details

Vice President, Review Operations (SOFTWARE COMPANY)

ANYWHERE, United States
  • Employment Type: Direct Hire
Our client, a leading e-discovery software organization, is seeking a Vice President, Managed Review to join their expanding team. The successful candidate should come to the organization with experience running and scaling U.S. and/or international managed review offerings. This critical hire will play a strategic role in the continued development and success of the review offering managers and should display strong experience liaising with enterprise-level clients. This role will maintain and ensure tactical delivery by the review management team and provide oversight to both pre-sales and post-sales delivery to ensure client-satisfaction. The VP should have a track record of successful leadership and mentorship over dozens of review managers, and display an ability to liaise across sales, marketing, project management teams, and more. Candidates coming to the organization with a strong background and passion for e-Discovery SaaS and AI technology will be considered first. Send resume to [email protected].

Responsibilities:
  • Maintain responsibility for strategic vision of the U.S.
  • Review business and ensure that tactical delivery by the review management team aligns
  • Provide advisory and oversight of active projects being delivered by your team, from pre-sales to post-delivery
  • Drive toward client satisfaction, revenue, and margin goals
  • Collaborate with the Review Sales leadership to set pricing and project margin for standard review engagements
  • Maintain oversight of revenue estimates tracked by the review management team to ensure all engagements for the business unit achieve revenue and margin objectives
  • Provide oversight and leadership for the review management team including the hiring, training, coaching, workload balancing, and performance management 
  • Engage with organization clients on complex matters to expand their use of advanced workflows and features to increase the value they derive from our technology, including AI
  • Assist in project communication between clients and organization as needed, acting as senior leadership on complex or challenging projects
  • Ensure coordination of facility and logistic considerations for domestic managed review services
  • Partner with Sales leadership, Sales Operations, and Finance to align on strategy, reporting progress to meet quarterly and annual targets
Qualifications and Skills:
  • Significant experience as an attorney and 5+ years of experience in the management of review operations
  • Possess a J.D. 
  • Excellent communicator who is able to present complex technical details, articulate verbally and in writing, and instills confidence in clients
  • Experience managing a budget, projecting revenue and managing margin
  • Possess a high degree of e-discovery experience and knowledge
  • Use and understand industry-standard review and production tools including, Relativity, Everlaw etc.
  • Consummate problem solver with a strategic mindset
  • Comfortable creating, tracking, and analyzing project and financial metrics 
  • Natural people leader who develops team members and enables them to become more effective and take on more significant responsibilities
  • Self-starter who is action oriented and possesses a strong sense of urgency

Interested in this job? Get in touch.

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