Job Details

CONTRACT e-Discovery Project Manager - UK (VENDOR)

London, United Kingdom
  • Employment Type: Contract

Our client, a large e-discovery service provider, is seeking multiple Project Managers to join their team in London. The ideal candidate will have an RCA and extensive experience handling large, complex matters for cross border litigation as well as advising on U.S.-style workflows. Speaking either Swiss or English is a plus; speaking both is ideal and will mean faster consideration! High profile and high client visibility. This role will work remotely from home but could last indefinitely. Previous vendor/consulting firm experience highly desired, but open to candidates with law firm and corporate experience as well. Send resumes to [email protected].
Job Description

  • Consistently deliver proactive communication with clients. When client issues arise, address or expeditiously escalate to the Client Services Manager or Sr. Project Manager
  • Develop relationships with clients that allows for ease in communications and problem solving
  • Initiate and/or lead kickoff calls or high-level design calls with client in addition to preparing monthly forecasting and client cost estimates where appropriate
  • Troubleshoot issues and recommend solutions, effectively implement and document for internal and external stakeholders
  • Prioritize work in the operational queue, escalating to leads as needed, etc
  • Take point on research efforts for client issues and provide continued communication to client and internal stakeholders
  • Strive to achieve project and revenue utilization targets as set per region
  • Drive overall client satisfaction through effective coordination and communication of client deliverables
  • Ensure client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners
  • Ensure that an accurate and up to date record is maintained with regard to the status of all projects being worked on
  • Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality
  • Provide training and mentoring to new hires and current employees
  • Instill confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering
  • Handle review platform (DMX or Relativity) specific items including but not limited to: User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting/transform sets, creation and execution of STR’s, creation and workflow consultation on redaction sets, creation and management of batch sets, reporting, and creation and execution of production conflict searches
  • Provide matter specific support on items such as privilege log generation, media tracking, search term formatting and consultation, consultation on processing, production and review workflow, and creation of standard operating procedures (SOPs)
  • Create playbooks for all clients to standardize service delivery and drive repeat business
  • Participate in process improvement initiatives across organization; work with teammates to standardize and improve the customer experience
  • Delegate to team members through continuous training of project related tasks, such as processing and review workflow, productions, etc.
  • Participate in personal professional development across the department
  • Embody company values to team members and cross-departmentally

Required Qualifications & Characteristics

  • A solid understanding of e-discovery and the litigation support industry which is typically a result of experience in project management positions with law firms, corporate legal departments or e-discovery service providers
  • Must be proficient in Relativity and possess a Relativity Certified Administrator (RCA) certification
  • Additional Relativity Certifications are an added bonus
  • A legal and technical background is expected; the ideal candidate will have both legal qualifications and technical training
  • Demonstrated success in the management of multiple simultaneous projects
  • Oral and written communication skills which provide a strong and confident leadership presence
  • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
  • A solid understanding of database design and management, data processing activities and legal document review requirements
  • Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met
  • A bachelor’s degree. A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plus
  • Experience in consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or e-discovery service provider

Interested in this job? Get in touch.

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