Job Details

Application Support Specialist, 2nd & 3rd Shift (SOFTWARE COMPANY)

Chicago, IL, United States
  • Employment Type: Direct Hire
Our client, an expanding AI and e-discovery software company, is looking for multiple Application Support Specialists that can work second shift hours to join their growing Chicago team. The ideal candidates will have a background in programming and a passion for emerging technology. The specialists will be responsible for developing client-service related SQL scripts, maintaining cloud-based applications, and aiding in configurations and trainings across the organization’s software platforms. Candidates coming from the e-discovery industry with exposure to client-server architecture, modern programming languages, and SQL scripting will be considered first. Excellent verbal and written communication skills along with a passion for solving difficult client requests and software problems is required. Send resumes to [email protected].

Responsibilities and Duties:
  • Responds to customer inquiries in a timely manner and utilize skills and knowledge of applications to answer questions and solve technical problems
  • Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success
  • Assists users with configuration and settings across AI/Processing/Review technologies and test to assure it is functioning to client satisfaction
  • Creates, maintains, and provides when appropriate SQL scripts to provide access and reporting to additional functionality and data for reporting
  • Proactively and re-actively creates client service-related applications in collaboration with other internal and external teams
  • Assists in the development of installation packages for various internal or external customers
  • Actively assists in maintaining cloud-based services and developing methods for automated maintenance or reporting
  • Contributes to software documentation, knowledge base articles, and other client facing materials
  • Available to work 2nd shift and/or 3rd shift
Qualifications:
  • College degree in Computer Science or Information Systems related area
  • Familiar with client-server architecture, modern programming language, and SQL scripting
  • e-Discovery experience a big plus
  • Familiar with Azure/AWS a plus
Characteristics:
  • Excellent written and oral communication skills
  • Engaging personality and ability to engage others
  • Keen sense of attention to detail
  • Obsessive documentation practices
  • Experienced problem solver with follow-through on tasks
  • Seeker of excellence with unending pursuit of improvement
  • Unselfish team-player
  • Quickly learns and understands technology
  • Ideally, would have some background in programming, enthusiastic about new knowledge, and want to grow with an exciting technology company

 

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