Job Details

e-Discovery Project Manager (VENDOR)

ANYWHERE, United States
  • Employment Type: Direct Hire

Our client, an expanding discovery and managed service provider, is seeking a remote e-Discovery Project Manager. The Project Manager will serve as the primary point of contact and will handle all client matters as well as be involved in all aspects of project engagements. Duties will include prospecting ESI data, monitoring and replying to customer requests, conducting web-based demos, generating weekly reports, assisting with hosting project support, developing workflow and supporting the back office as needed. The Manager will handle communication with production employees and clients regarding projects and training, will attend required meetings, and may provide after-hours support. The ideal candidate will understand the U.S. legal discovery process, as well as e-discovery and the EDRM, and should possess high-level knowledge of general e-discovery operations, including document processing, hosting, review, and production. The ability to oversee multiple tasks simultaneously and to prioritize appropriately will be key in this position. RCA and other Relativity or e-discovery related certifications highly desired. Send resumes to [email protected].

Responsibilities:

  • Serves as point person and central point of contact for the matter activity once the PM has been assigned to the case
  • Communicates with clients via email, phone, and in person, to address client questions, issues, work requests, etc.
  • Tracks all client deadlines, client/matter request queue, and track status of work being performed by other departments
  • Helps to manage and move client data through EDRM phases and appropriate internal tasks to get data loaded, tagged, processed, produced/exported, etc.
  • Brings in other departments (Forensics, Advisory Services, Sales) as needed or when specialized experience is required
  • Ensures client work requests are fulfilled in timely manner and oversee client deliverables by directly handling client requests, working with PM Support Team on all requests
  • Devises workflows to efficiently solve client e-discovery challenges
  • Handles billing for assigned cases and ensure own hours are billed appropriately in billing systems


Essential Job Functions:

  • Serve as primary point of contact for case team to ensure client needs are being met
  • Work closely with clients on matter design process and matter intake
  • Continuously track multiple projects and jobs to ensure deadlines are met
  • Serve as a liaison between the company, production, and the client
  • Communicate frequently with client to troubleshoot issues and provide status updates according to the client’s preference
  • Keep current project-related documentation current
  • Track projects effectively and follow established firm protocols and procedures
  • Upkeep of Billing System and making sure that all departments update billing information in timely manner
  • Satisfy project schedules including production deadlines and data delivery dates
  • Track required information for data received and transitioned to and from clients
  • Follow company policies and procedures as outlined during training
  • Participate in department’s weekly and monthly meetings


Minimum Qualifications: 

  • Understanding of the US legal discovery process, e-discovery, the EDRM
  • High-level knowledge of general e-discovery operations, including document processing, hosting, review, production
  • Ability to oversee multiple tasks simultaneously and to prioritize appropriately
  • Strong oral and written communication skills to effectively communicate with clients and internal departments
  • Ability to work well under pressure and meet tight deadlines
  • Ability to both work in collaborative environment as part of a team but also independently with limited supervision
  • Available to work overtime, including evenings and/or weekends as needed
  • Knowledge of Excel, Word, and Outlook
  • Experience with Relativity e-Discovery platform and other document review hosting platforms
  • Ability to oversee multiple tasks simultaneously and to prioritize appropriately
  • Familiarity working with Microsoft Windows environments
  • Ability to innovate and come up with creative and new solutions to both unique and common e-discovery problems


Preferred Skills & Experience: 

  • RCA and other Relativity or eDiscovery related certifications
  • Experience in an AmLaw200 or Law Firm setting as a Paralegal, Associate, Law Clerk, or eDiscovery / Litigation Support professional or experience in service provider/vendor operations (in client/Attorney facing, non-sales role)
  • Experience with eDiscovery platforms similar to Relativity (Clearwell, Catalyst, Recommind, etc.)
  • Previous management experience including experience developing budgets and workflow strategies
  • Technical experience with document review or e-discovery matters
  • Strong problem-solving skills

Interested in this job? Get in touch.

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