Job Details

Client Success Manager (SOFTWARE COMPANY)

London, United Kingdom
  • Employment Type: Direct Hire

Our client, a leading provider of e-discovery Software-as-a-Service, is hiring a Client Success Manager to join their innovative and expanding team in London. They will be responsible for facilitating communication with clients to build long-term relationships in order to achieve business goals, act as an internal liaison to maximize client success using technology and identify areas of improvement when needed. This individual must have experience collaborating and working cross-functionally with the client services and sales team to deliver a seamless client experience. The ability to work in a fast-paced environment and juggle multiple clients while maintaining a high level of client service is a must. Qualified candidates will have several years of experience in a client-facing role with a technology company and a few years of e-discovery experience. Send resumes to [email protected].

What You'll Do

  • Responsible for scaling a proactive client success function, including leading a team of client success managers
  • Define and execute processes and procedures to ensure quality and scalability of operations.
  • Manage a proactive outreach program for users, projects, and clients
  • Manage a metrics driven results-oriented client success team
  • Collaborate cross-functionally within and across the various internal functions
  • Help identify product issues from client feedback and assist in finding ways to improve our product and processes.
  • Serve as the main POC for any escalations to ensure issues are resolved quickly
  • Provide solutions to our clients by utilizing strong problem-solving skills with an analytical approach

Who You Are

  • Strong client management and operations background
  • Expertise on client feedback and client satisfaction measurement and feedback
  • Excellent management and communication skills
  • A customer-centric thought process with the ability to provide process improvement
  • Technologically savvy
  • Experience improving customer satisfaction
  • Results driven leader
  • Ability to thrive in a fast-paced environment
     

Interested in this job? Get in touch.

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