Job Details

Director, Project Management (SOFTWARE COMPANY)

Austin, TX, United States
  • Employment Type: Direct Hire

As the leading provider of a Software-as-a-Service solution developed by lawyers for lawyers, our client is hiring a Director of Project Management responsible for building out their managed service offering. This includes managing and growing the project management team, training, overseeing the growth of the client services function, and more. This individual should have extensive experience overseeing and managing large teams of high-performing, fast-paced e-discovery project managers. Experience working in a start-up environment is a plus! As the Director, you will be the point of contact for escalation of internal teams and responsible for the growth and development of client relationships. Send resumes to [email protected].

Job Description

  • Manages regional project managers and builds Austin-based project management POD structure
  • Collaborates with Training Leads, Data Operations, Enterprise Solutions, Support, and Review teams to define best in class workflows and hand-offs with company technology
  • Contributes to product law reviews by providing feedback and input to the product development process 
  • Collaborates with Customer Success Leadership on providing input to internal and external training and documentation 
  • Coordinates with Customer Success Leadership to develop and launch NPS metrics; manages quarterly objectives and key results for support team

Required Qualifications

  • Several years of experience managing team of ten or more project managers and/or analysts
  • Extensive experience as a consultant or project manager focused on litigation support and e-discovery
  • High degree of e-discovery experience and knowledge required, data processing and technical skills a plus
  • Excellent written and oral communication skills; ability to present information to Executive level audience 
  • Experience implementing new tools and change management for large company wide programs with a focus on operational efficiency 
  • Experience leading projects with internal legal stakeholders as well as cross functional technical teams

Preferred Qualifications 

  • PMP or Agile Certification
  • Experience working at a technology company or start-up
  • Ability to motivate and adapt to different working styles based on teams involved

Interested in this job? Get in touch.

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