Job Details

Practice Technology Support Coordinator (LAW FIRM)

ANYWHERE, United States
  • Employment Type: Direct Hire

Our client is seeking a Practice Technology Support Coordinator to manage the e-discovery components of litigation matters on a remote basis. The hours for this position will be Monday through Friday, 7:30AM - 4:00PM ET. This person will be responsible for the collection, processing, and production of ESI and act as the point person and consultant for the trial team on technology-related e-discovery issues. The coordinator will also manage matter-specific databases within the firm’s Relativity platform. The ideal candidate will have significant experience with Relativity and other e-discovery platforms and have outstanding customer service skills. Bachelor’s degree required. Send resumes to [email protected]


Job Duties: 

  • Acts as the point person and consultant for the trial team on technology related e-Discovery issues
  • Manages matter specific databases within the firm’s Relativity platform
  • Answers, evaluates, and prioritizes incoming telephone, voice mail, and e-mail from users with technology requests related to eDiscovery and data management
  • Provides basic training and support on various litigation support applications, such as Relativity, Case Map, Case Notebook, and Sanction
  • Assists users with data transfer requests using the firm’s cloud transfer service
  • Manages the creation of and maintenance of secured shared folders on the firm’s network
  • Manages and encrypts data transfers on portable media devices
  • Manages the departments invoice creation and tracking process and software
  • Assists users with the creation of PowerPoint presentations for use in court, mediation, and other legal settings
  • Creates trial boards and other exhibits for use in court and other presentations

Qualifications:

  • Applications – Superior skill with Relativity, familiarity with other eDiscovery platforms, Case Notebook, and CaseMap
  • Problem Solving – Should be able to identify and resolve problems in a timely manner. Must gather and analyze information skillfully and work well in group problem solving situations
  • Customer Service – Must be capable of managing difficult or emotional customer situations; and meeting commitments. Must be able to accomplish this while working in situations that involve tight time deadlines
  • Oral Communication – Must speak clearly and persuasively in positive or negative situations. This individual should be able to project confidence when speaking with clients, internal customers, and contacts at other organizations
  • Professionalism – Always approaches others in a tactful manner and remains calm under pressure
  • Quality – Must be accurate and thorough. Should monitor own work to ensure quality, and alert supervisor or manager to any quality issues or concerns
  • Quantity – Must complete work in timely manner and adhere to agreed upon deadlines
  • Availability – Must be consistently at work and on time and be available for work outside of normal business hours when required
  • Dependability – Must take responsibility for own actions and keep commitments.

Education and/or Experience:                   

  • Bachelor’s degree or higher
  • Significant experience working in a litigation support or e-discovery focused roll
     

Interested in this job? Get in touch.

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