Job Details

ESI Project Manager (VENDOR)

ANYWHERE, United States
  • Employment Type: Direct Hire

Our client, a leading e-discovery vendor, is seeking an ESI Project Manager. This Project Manager will develop relationships with clients that will allow for ease in communications and problem solving as well as handle client issues in a timely and professional manner. This role will also participate in process improvement initiatives across the organization and will work with teammates to standardize and improve the customer experience. Experience with Relativity is required. This role will be remote and can be worked from anywhere in the U.S. Send resumes to [email protected]

Job Description:

  • Consistently delivers proactive communication with clients; when client issues arise, addresses or expeditiously escalates to the Client Services Manager or Sr. Project Manager
  • Develops relationships with clients that allows for ease in communications and problem solving
  • Initiates and/or leads kickoff calls or high-level design calls with client in addition to preparing monthly forecasting and client cost estimates where appropriate
  • Troubleshoots issues and recommend solutions, effectively implement and document for internal and external stakeholders
  • Prioritizes work in the operational queue, escalating to leads as needed, etc.
  • Serves as point on research efforts for client issues and provide continued communication to client and internal stakeholders
  • Achieves project and revenue utilization targets as set per region
  • Drives overall client satisfaction through effective coordination and communication of client deliverables
  • Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners
  • Ensures that an up to date record is maintained with regard to the status of all projects being worked on
  • Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality
  • Provides training and mentoring to new hires and current employees
  • Instills confidence with the client and serves as a primary public face of high-quality service delivery offering
  • Handles review platform (DMX or Relativity) specific items including but not limited to:
  • User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting/transform sets, creation and execution of STR’s, creation and workflow consultation on redaction sets, creation and management of batch sets, reporting, and creation and execution of production conflict searches
  • Provides matter specific support on items such as privilege log generation, media tracking, search term formatting and consultation, consultation on processing, production and review workflow, and creation of standard operating procedures (SOPs)
  • Creates playbooks for all clients to standardize service delivery and drive repeat business

Internal Partnership & Initiatives:

  • Participates in process improvement initiatives across organization; works with teammates to standardize and improve the customer experience
  • Delegates to team members through continuous training of project related tasks, such as processing and review workflow, productions, etc.
  • Participates in personal professional development across the department
  • Embodies company values to team members and cross-departmentally

Leadership Competencies:

  • Results Oriented – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks
  • Client Focus – Engages with clients, both internal and external; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results
  • Communicating with Impact – Expresses thoughts, ideas and information in a clear and compelling manner; organizes thoughts logically and highlights the critical points; adjusts messaging appropriately to suit the audience; ensures understanding through active listening and seeking input from the audience; addresses and interprets questions and points from others with appropriate responses
  • Planning and Organizing – Develops plans and goals that align with and support business strategies; translates objectives into action plans; identifies tasks critical to business success and allocates resources accordingly; effectively manages time to achieve success; handles multiple demands and competing priorities successfully; delegates appropriately
  • Problem Solving – Identifies problems by detecting patterns or connections; researches and analyzes problems; determines alternative solutions and creates action items to solve the problem; thinks and acts quickly and effectively in a variety of situations; solves the problem while maintaining a balance between the time invested, the amount of information needed and the magnitude of the problem; evaluates both the short- and long- term consequences of decisions

Interested in this job? Get in touch.

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