Job Details

e-Discovery Project Manager (VENDOR)

London, LND, United Kingdom
  • Employment Type: Direct Hire

Our client, a leading e-discovery vendor is seeking an e-Discovery Project Manager to serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have a background in the e-discovery industry and a proven record of success managing multiple projects and client relationships in a fast-paced environment. Ideal candidates will have strong project management and excellent client relationship skills, including the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements. Send resumes to [email protected].

Position Description:

  • Consistently delivers proactive communication with clients; when client issues arise, address or expeditiously escalate to Client Services Manager or Sr. Project Manager
  • Develops relationships with clients that allow for ease in communications and problem solving
  • Initiates and/or leads kickoff calls or high-level design calls with client in addition to preparing monthly forecasting and client cost estimates where appropriate
  • Troubleshoots issues and recommends solutions, effectively implements and documents for internal and external stakeholders
  • Prioritizes work in the operational queue, escalating to leads as needed
  • Acts as point person on research efforts for client issues and provides continued communication to clients and internal stakeholders
  • Achieves project and revenue utilization targets as set per region
  • Drives overall client satisfaction through effective coordination and communication of client deliverables
  • Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners
  • Ensures that an up to date record is maintained with regard to the status of all projects being worked on
  • Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality
  • Provides training and mentoring to new hires and current employees
  • Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering
  • Handles review platform (DMX or Relativity) specific items including but not limited to:
    • User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting/transform sets, creation and execution of STR’s, creation and workflow consultation on redaction sets, creation and management of batch sets, reporting, and creation and execution of production conflict searches
  • Provides matter specific support on items such as privilege log generation, media tracking, search term formatting and consultation, consultation on processing, production and review workflow, and creation of standard operating procedures (SOPs)
  • Creates playbooks for all clients to standardize service delivery and drive repeat business
  • Internal Partnership & Initiatives:
  • Participates in process improvement initiatives across organization; works with teammates to standardize and improve the customer experience
  • Delegates to team members through continuous training of project related tasks, such as processing and review workflow, productions, etc. 
  • Participates in personal and professional development across the department
  • Embodies company values to team members and cross-departmentally
     

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