Job Details

IT Support Services Specialist (FIRM)

New York, NY, United States
  • Employment Type: Contract

Our client, a top international law firm, seeks an experienced IT Support Specialist for their New York office! The Specialist will be responsible for assisting internal customers with hardware, software, network issues, and maintaining the firm’s desktop environment. Prior experience with PC imaging, hardware and software installation/configuration and troubleshooting, as well as IMACD (Install, Move, Add, Changes, De-installations) is required. Incumbent must have a demonstrated ability in audio visual and video conferencing support, including knowledge of A/V control systems, setting up presentations via projectors, VGA/HDMI connections, and use of conferencing tools such as WebEx and GotoMeeting. A degree with a focus on Information Technology, Computer Science or a related field of study and a working knowledge of ITIL/service management best practices along with A+ certification and Accredited ITIL certification (Foundation level) are required for this role. Law firm experience is preferred and MCDST, MCP, or Network+ certifications are a huge plus! The right candidate has excellent communication skills with the ability to communicate technical information to a non-technical audience and all levels of management and staff. Our client is open to contract or direct hire. Send resumes to [email protected].

Key Responsibilities and Deliverables:

  • Responsible for the ongoing maintenance of the firm’s desktop environment
  • Experience with PC imaging, hardware and software installation/configuration and troubleshooting
  • Responsible for IMACD (Install, Move, Add, Changes, De-installations) of hardware and software as part of scheduled or ad-hoc requests, refresh activities, small or large-scale deployments, or project related activity
  • Responsible for break/fix services for end-user devices, including desktops, laptops, mobile devices, smartphones, hotspots, tablets, printers, copiers, and video conferencing equipment
  • Engage with external vendors to coordinate service for equipment in and out of warranty
  • Responsible for procurement and asset inventory and management including maintaining adequate stock of desktops, laptops, peripherals and other technology related equipment
  • Assist with office moves, preparation for new hires, set up of conference rooms, set up for document reviews, set up for training, and support during on-site events
  • Support for testing and providing feedback on new image builds, software releases, and hardware standards
  • Consult with other IT support functions to help manage support requests or issues, or for escalations to tier one and tier three technical teams
  • Monitor the performance of the Firm’s desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to identify how they may help to solve desktop issues
  • Collaborate with existing vendors to evaluate new technology and make recommendations to management on technologies that are beneficial to the Firm
  • Broad working knowledge of network systems, including the use of Active Directory, servers, routers, and switches
  • Installs, supports, and maintains network equipment, escalating to vendors and third-line technical teams as required
  • Other duties as assigned

Key Requirements (Communication/Skills/Experience):

Essential –

  • Four-year degree with a focus on Information Technology, Computer Science or a related field of study
  • Desktop and systems support experience
  • Working knowledge of ITIL/service management best practice
  • Accredited ITIL certification (Foundation level)
  • Demonstrated ability in audio visual and video conferencing support, including knowledge of A/V control systems such as Crestron, setting up presentations via projectors, vga/hdmi connections, laser pointers, and use of conferencing tools such as WebEx and GotoMeeting
  • Established track record of knowledge sharing and creating/maintaining clear technical documentation
  • Must have proven customer service background with client-service oriented, can-do attitude
  • The ability to multi-task and prioritize in a fast-paced environment
  • Exhibits behaviors which promote collaboration and teamwork
  • Strong organizational skills
  • High level of attention to detail
  • Excellent written and verbal communication skills, able to communicate technical information to a non-technical audience in a professional manner to all levels of management and staff

Desirable –

  • Law firm experience preferred
  • A+ certification required. MCDST, MCP, or Network+ certification a plus
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